There has been an outpouring usage of digital payment in the recent years; especially post the Covid-19 induced lockdowns. As the pace and ease of doing financial transactions has improved, the number of frauds reported have also shot up. Fraudsters have been using innovative ways to defraud the common people of their hard-earned money, especially the new entrants in the use of digital platforms who are not completely familiar with the techno-financial eco-system. Dishonest elements are defrauding and misleading public by using various modus operandi including social media techniques, mobile phone calls, etc. In view of this, it is imperative that we become extra vigilant of fraudulent messages, spurious calls, unknown links, false notifications, unauthorized QR Codes, etc. that promise help in securing concessions / expediting response from banks and financial service providers in any manner.
Fraudsters attempt to get confidential details like user ID, login / transaction password, OTP (one time password), debit / credit card details such as PIN, CVV, expiry date and other personal information. Some of the typical modus operandi being used by fraudsters are:
- Vishing – phone calls pretending to be from banks / non-bank e-wallet providers / telecom service providers in order to lure customers into sharing confidential details in the pretext of KYC-updating, unblocking of account / SIM-card, crediting or debited amount, etc.
- Phishing – spoofed emails and / or SMSs designed to dupe customers into thinking that the communication has originated from their bank / e-wallet provider and contain links to extract confidential details.
- Remote Access – by luring customer to download an application on their mobile phone / computer which is able to access all the customers’ data on that customer device.
- Misuse the ‘collect request’ feature of UPI by sending fake payment requests with messages like ‘Enter your UPI PIN’ to receive money.
- Fake numbers of banks / e-wallet providers on webpages / social media and displayed by search engines, etc.
“An Essential and a Must-Read Booklet”
The Reserve Bank of India has recently published a booklet, titled BE(A)WARE – Be Aware and Beware, that is compiled from various incidents of frauds reported as also from complaints received at the offices of RBI Ombudsmen to provide maximum practical information of value, especially to those who are inexperienced, or not so experienced, in digital and electronic modes of financial transactions. The booklet is available in soft copy on the RBI website and is intended to create awareness among the members of public about the modus operandi adopted by fraudsters to defraud and mislead them, while also informing them about the precautions to be taken while carrying out financial transactions.
Below mentioned are some of the precautions that you should be aware of:
General Precautions |
|
For Device / Computer Security |
|
For Safe Internet Browsing |
|
For Safe Internet Banking |
|
For Debit / Credit Card Safety |
|
For E-mail Account Security |
|
Whilst India is steadily moving ahead in becoming an exhaustively digital economy and with the Government of India proposing to introduce Digital Currency in near future, there is a strong need for us to keep educating and updating our own selves and also our relatives and friends who may or may not be completely familiar with the digital environment of today in keeping one’s personal information, particularly the financial information, confidential at all times. Be-ware of unknown calls / emails / messages, practicing due diligence while performing financial transactions and changing the secure credentials / passwords from time to time.
As well said, Precaution is always better than cure! Be updated and at the same time be alert and beware!